Customer Service

Prefer to speak to someone? Please call (424) 703-4311 between 7:30am and 4:00 pm PST Mondays thru Fridays.

Prefer email? Click here to send us one. We usually reply to emails within a few hours on business days.

Ordering

Tracking an Order
Nothing too techy here … please contact us via email and we will provide you with a status update.

Canceling or Modifying an Order
Before you place your order, you can view the contents and the total amount in your shopping basket carefully. Once your order has been submitted successfully, we are unable to cancel or modify your order. You can return your items for a credit to your account. For more information on returns, please visit our Returns section.

Ordering by Phone
You can order any product by calling our Customer Service Team at (424) 703-4311 between 8:00am and 4:00pm PST Mondays thru Fridays.

 


Shipping & Delivery Schedule

Shipping Costs & Delivery Schedule
All orders over $100 qualify for FREE UPS Ground shipping (excluding taxes), unless the order ships to Alaska, Hawaii or a P.O. Box, for which a special rate applies to all orders. For shipments totaling less than $100, there is a delivery charge of $8.95 for UPS Ground shipping. Please see this table for other shipping options and costs:

Delivery Option

Delivery Cost

Estimated Delivery Time

UPS Ground

$8.95

West Coast: 1-3 business days
East Coast: 4-5 business days

UPS 3 Day

$13.95

3 business days

UPS 2nd Day

$19.95

2 business days

UPS Next Day Saver

$29.95

1 business day

USPS Ground (AK, HI & PO Boxes Only)

$9.95

4-12 business days

Business Days: Monday – Friday, excluding federal holidays within the United States.

UPS 3 Day, UPS 2nd Day Air and UPS Next Day Air Saver:
Orders must be placed by 12pm Pacific Standard Time (PST) to be processed on the same business day.

Hawaii & Alaska
For shipments to Hawaii & Alaska we offer USPS Ground services only. Free UPS Ground shipping is not available.

Shipping to P.O. Box Addresses
If you choose a P.O. Box as your shipping address, your order will be shipped by USPS Ground. Free UPS Ground shipping is not available.

International Addresses
Refyll ships to the contiguous 48 U.S. states and Alaska and Hawaii. Shipping to other international destinations and U.S territories (such as Puerto Rico and Guam) is unavailable at this time. All orders must have both a shipping address and credit card billing address within the United States.


Returns

Wish to return or exchange an item? We guarantee your satisfaction for 30 days from the date of purchase. If, for any reason, you are unhappy with a product that you purchased directly from us, we will promptly exchange the item, or provide a refund, excluding shipping costs. Contact Customer Service at (424) 703-4311 to receive a Return Authorization and further instructions for returns or exchanges.
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How to Find Us

Keep an eye on our Blog and Location pages

Click here to send us an email. We usually reply to emails within a few hours.